Shipping policy

Effective Date: April 29th, 2025

At Poussé The Brand, every piece is made-to-order and fulfilled with care through our trusted production partner, Tapstitch. Please read the following policy carefully before placing your order.

SHIPPING POLICY

Order Processing & Fulfillment

All items are made-to-order and typically take 2–7 business days to be fulfilled by Tapstitch before shipment.

Orders are processed Monday–Friday. Orders placed on weekends or holidays begin processing the next business day.

Estimated Delivery Times

  • U.S. Orders: 3–5 business days after fulfillment

  • International Orders: 7–21 business days after fulfillment (may vary by destination and customs)

Please note that these are estimated delivery windows and may vary due to factors beyond our control (e.g. postal delays, customs clearance, weather).

Shipping Costs

Shipping rates are calculated at checkout and based on your location and selected shipping method.

We may offer free shipping promotions from time to time—subscribe to our email list to stay updated.

Tracking Information

Once your order ships, you’ll receive an email with a tracking number. Please allow 24–48 hours for tracking updates.

Address Issues

Please ensure your shipping information is accurate. We are not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Orders marked “delivered” but not received

If a package is returned due to an incorrect address, we’ll reach out with options for reshipping (additional charges may apply).

International Duties & Taxes

International customers are responsible for any customs fees, taxes, or import duties charged by their country. These are not included in the product or shipping prices.

QUESTIONS OR CONCERNS?

Please contact our customer support at info@pousséthebrand.com. We’re here to support you and ensure your experience reflects the care behind our brand.